FAQ

FAQ

1. Shipping
We carefully package your ordered products and strive for a shipment of the ordered items on the same (working) day as you ordered it.
Our standard courier is PostNL but UPS is also possible if you wish at addional cost.

2. Return shipment
See also our 'Conditions for return shipments' and for return shipments regarding your right of withdrawal see 'TubeDirect Terms and Conditions'.
For return shipments outside the statutory regulation of distance selling, you need a so-called RMA number which you can request from us.
Our aim is that you as a customer are satisfied with our products and service provided.

3. Payment
All prices are in Euros.
Payment can be made through Ideal, Paypal and a transfer via a secure connection.
If we return a payment from you, we will do so on the same account from which you have transferred it to us.

4. Privacy
All privacy-sensitive data is stored on a secure server platform and not shared with third parties. Your provided data will only be used for the order and shipping process.

5. NOS Tubes
NOS means New Old Stock and are therefore not used tubes
We test our NOS tubes for short-circuit, gas leaks, grid emission and life expectancy.
With each NOS tube you get a small report.